Roscam Family Dental Practice collects personal data that you provide to us directly when you request information about our services; make an enquiry through our ‘Contact Us’ or ‘Schedule an Appointment’ forms. This may include:

• Identification and contact data such as first name, surname, phone number, email address
• Any other information that you voluntarily share with us through our contact forms such as feedback, opinions or other personal information which you choose to include

Roscam Family Dental Practice also collects personal data automatically when you visit our website. This may include:

• Device information such as IP address, referring website, Roscam Family Dental Practice pages your device visited and the time that your device visited our website
• Internet log information and details, collected through our third parties such as Google Analytics, that does not specifically identify you
• Information collected by cookies (for further information please see the Cookie Policy)

Roscam Family Dental Practice will use your personal data for the following different purposes:

• To respond to enquiries and comments and provide you with information regarding our services via phone/email 
• To contact you in relation to scheduling dental appointments in response to booking requests/enquires
• To improve our website with the objective of ensuring that content is presented in the most effective manner for you and for your device
• To analyse your use of our website for trend monitoring and promotional purposes
• To keep our website safe and secure and comply with our legal requirements and obligations
• For any other new purpose for which we notify you before collecting any personal data

At Roscam Family Dental Practice, we respect the trust that you place in us when you share your information with us. We do not ever sell patient information and will not distribute patient information to any third parties unless with the prior consent of our patients when providing information to external services. It is practice policy to send you a reminder of when your next ‘check-up’ is due. This reminder is sent to you by text message/ telephone/email. We seek your consent to use your personal data for this purpose and advise you of your right to refuse to have your data used for this purpose.

Access to your personal data is on a ‘need-to-know’ basis.  This prohibits the release of your information to a spouse, partner or family member without your explicit consent.  

Our website may on occasion contain links to other websites of interest. On leaving the roscamdental.ie domain, we have no control over the privacy or safety policies for any external websites. Therefore, we cannot be responsible for the protection and privacy of any information you may provide to these websites and these sites would not be covered by this privacy statement. Please exercise caution when providing information to third parties and if in doubt look at the privacy statement applicable to the website.

Roscam Family Dental Practice will retain personal data retrieved via the website for the period of time that is necessary to fulfil the original purposes for which it has been collected. Please keep in mind that in certain cases a longer retention period may be required or permitted by law or to allow Roscam Family Dental Practice to conduct audits, comply with our legal obligations, enforce our agreements or resolve any dispute. 

To meet our legal and regulatory requirements, we retain all records while you are a patient at Roscam Family Dental Practice and for a period of time after that. We do not retain records for any longer than is necessary. We retain all adult records for 8 years after the last treatment. In the case of children and young adults, the records are kept until the patient’s 25th birthday; or their 26th birthday if the young person was 17 when they finished treatment. If a patient dies before their 18th birthday, records are kept for 8 years.

At Roscam Family Dental Practice, we pride ourselves on our strong commitment to patient confidentiality and privacy and ensuring that all collected information is stored safely and securely. This assurance is one of our core values and every member of the team at Roscam Family Dental Practice is dedicated to respecting and safeguarding the privacy and confidentiality of all our patients and their data to prevent unauthorised access, loss of destruction of your personal data. 

The Data Controller for the Practice is Dr. Neysan Chah. Our practice is registered with the Data Protection Commissioner and has a number of electronic, physical and managerial policies and safeguards in place to ensure that all information collected and stored is secure. These may include:

• Physical safeguards, locked doors, controlled access to our facilities and secure destruction of media containing your personal data
• Technology safeguards, like the use of anti-virus and endpoint protection software, and monitoring of our systems to ensure that they comply with security policies 
• Organisational safeguards, like training and awareness programs on security and data protection, to make sure employees understand the importance and means by which they must protect your personal data

Roscam Family Dental Practice does not knowingly collect or solicit personal data from anyone under the age of 16 via our website. If you are aged under 16, please speak to your parent/guardian to get their permission before you provide any personal information to Roscam Family Dental Practice because without this consent, you are not allowed to provide us with your personal data. If we learn that we have collected data from a person aged under 16, we reserve the right to delete such data with no prior notification or consent.

You have access to a copy of your personal data (upon written request to Roscam Family Dental Practice) and the right to have data rectified if incorrect as well as to have your data erased. You also have the right to opt out of marketing or reminder services that the practice may offer its patients from time to time (e.g. appointment reminder messages). If you contact us to ask about or make any changes to your personal information, we may ask you to identify yourself. This practice policy serves to help us protect your information. 

Otherwise, and in accordance with our internal procedures, we will respond to the following requests as described below. All requests shall be addressed by contacting us in writing as described in the section below “How you can contact us”

• Access to personal information: you have the right to request what personal data we hold about you subject to our right to identity verification. You have access to a copy of your personal data (upon written request to Roscam Family Dental Practice)

• Correction and deletion:  you have the right to correct or amend your personal data if it is inaccurate or needs to be updated. If you contact us to ask about or make any changes to your personal information, we may ask you to identify yourself. This practice policy serves to help us protect your information. You may also have the right to request the deletion of your personal information, however this may not be always possible due to legal requirements and other obligations to keep such data. If we are asked to delete your data, we may keep some minimal information about you to be able to demonstrate that we have fulfilled our obligations.

Queries: Any queries about our adherence to the practices described in this Statement shall be addressed as described here.

If you have questions or concerns about your privacy, please write to us:

• By email to [email protected] 
• Via the Contact Form on our website
• In writing to: Dr. Neysan Chah, Roscam Family Dental Practice, Unit 5, Roscam House, Roscam, Galway